Refund policy

Your satisfaction is our absolute priority at Livia & Mare. If you are not entirely satisfied with your order, we are here to support you and ensure your return or exchange process is simple, smooth, and hassle-free.

📦 Return & Exchange Conditions

We gladly accept returns and exchanges—whether the product is defective or not—within 30 days following the receipt of your order. To be eligible for a return or an exchange:

• The item must be brand new and never used.

• The original packaging and all tags must remain fully intact.

🔁 How to Return an Item

• Method: Returns are processed exclusively by mail.

• Return Label: Please contact our customer support team by email to receive your official return instructions.

• Return Shipping Costs: Shipping fees for returns are the responsibility of the customer.

• Restocking Fees: None. No processing or restocking fees will be applied to your return.

Return Address:

Livia & Mare

PO Box 30236, RPO OGILVIE

Whitehorse, Yukon Territory, Y1A 5M2

Canada

Important: Please package your item carefully and retain your shipping tracking number until we have confirmed receipt of your return.

🔄 Exchanges

Need a different size, color, or a replacement item? We offer free exchanges within a period of 30 days from receipt. Simply reach out to us, and we will guide you through the process step-by-step.

💳 Refunds

Once your returned item has been received and inspected, we will process your refund within 7 business days. The refund will be automatically issued back to the original payment method used during checkout.

⚠️ Important Information

• Returns sent back beyond the 30-day window, or items that are used or damaged, may be refused.

• Please keep your proof of postage and tracking details safe for your peace of mind.

❓ Need Help?

Our customer service team is at your disposal for any questions regarding returns, exchanges, or general inquiries.

• Email: hello@liviamare.com

• Tel: +1 980 317 2472

• Postal Address: Livia & Mare – PO Box 30236, RPO OGILVIE, Whitehorse, Yukon Territory, Y1A 5M2, Canada

• Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)

Our customer service team will usually get back to you within 12–24 hours on weekdays. Thank you for your patience!